30-day money-back guarantee & lifetime replacement guarantee
Winandoffice.com offers a 30-day money-back guarantee on all products purchased. If you are not satisfied with your purchase, you can return it within 30 days for a full refund.
After this 30-day period, we offer a lifetime replacement guarantee for all defective products.
Statutory warranty
The statutory warranty period under German law is 1 year from the date of purchase for defects caused by faulty design, materials, or workmanship.
Conditions for defective products
In the event of defective products, Winandoffice.com repair or replace the defective item free of charge at its discretion, provided that the following conditions are met:
- The buyer must inform the seller in writing and immediately report the defect.
- The defect must be reported to defective design, material, or workmanship be attributable to the manufacturer or seller.
- Defective goods that are to be repaired or replaced must be returned to the seller. upon request be returned.
- If the goods are shipped from a third-party provider manufactured and delivered to the seller, any warranty granted to the seller shall be transferred to the buyer.
- The seller reserves the right, at its sole discretion, to Reimburse the price of the defective goods, if it has already been paid.
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