{"id":5401,"date":"2023-08-04T20:05:56","date_gmt":"2023-08-04T18:05:56","guid":{"rendered":"https:\/\/winandoffice.de\/?page_id=5401"},"modified":"2025-12-09T12:41:52","modified_gmt":"2025-12-09T11:41:52","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/winandoffice.de\/en\/refund_returns\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"<div style=\"width: 80%; margin: auto;\">\n<ul style=\"padding-left: 10px;\">\n<li>No return shipping fees<\/li>\n<li>No shipping costs<\/li>\n<li>30-day full refund<\/li>\n<li>Lifetime replacement warranty<\/li>\n<\/ul>\n<p><strong>Cancellation policy<\/strong><\/p>\n<p>You have the right to withdraw from this contract within 30 days of receiving the goods without giving any reason.<\/p>\n<p>To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You can use the attached sample form for this purpose.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p><strong>Owner:<\/strong> Alisson Jessica Pino Hinojosa <\/p>\n<p><strong>Company headquarters:<\/strong> Kapellenweg 19 13159 Berlin<\/p>\n<p><strong>Tel.:<\/strong> +49 (174) 7372040<\/p>\n<p><strong>Email:<\/strong> <a href='mailto:deutschland@winandoffice.de'>deutschland@winandoffice.de<\/a><\/p>\n<\/div>\n<p><strong>Sample withdrawal form<\/strong><\/p>\n<p>(If you wish to cancel the contract, please fill out this form and return it.)<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p>I\/we hereby revoke the contract concluded by me\/us for the purchase of the following goods\/the provision of the following service:<\/p>\n<ul style=\"padding-left: 20px;\">\n<li>Ordered on () \/ received on ()<\/li>\n<li>Name of the consumer(s)<\/li>\n<li>Address of the consumer(s)<\/li>\n<li>Signature of the consumer(s) (only for paper notifications)<\/li>\n<li>date<\/li>\n<\/ul>\n<\/div>\n<p><em>(*) Delete as appropriate.<\/em><\/p>\n<p>To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.<\/p>\n<p><strong>Consequences of revocation<\/strong><\/p>\n<p>If you withdraw from this contract, we will refund all payments we have received from you without delay, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged for this refund.<\/p>\n<p><strong>Lifetime replacement warranty:<\/strong><\/p>\n<p>If you miss the 30-day refund period, we offer a lifetime replacement warranty for the product. If the product develops a defect during use, you will receive a replacement free of charge.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<strong>Owner:<\/strong> Alisson Jessica Pino Hinojosa <br \/>\n<strong>Company headquarters:<\/strong> Kapellenweg 19 13159 Berlin<br \/>\n<strong>Tel.:<\/strong> +49 (174) 7372040<br \/>\n<strong>Email:<\/strong> <a href='mailto:deutschland@winandoffice.de'>deutschland@winandoffice.de<\/a>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>No return fees No shipping costs 30-day full refund Lifetime replacement guarantee Cancellation policy You have the right to cancel this contract within 30 days of receipt of the goods without giving any reason. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail). <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-5401","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00fcckerstattungs- und R\u00fcckgabebestimmungen - Win &amp; Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/winandoffice.de\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen - Win &amp; Office\" \/>\n<meta property=\"og:description\" content=\"Keine R\u00fccksendegeb\u00fchren Keine Versandkosten 30-t\u00e4gige vollst\u00e4ndige R\u00fcckerstattung Lebenslange Ersatzgarantie Widerrufsbelehrung Sie haben das Recht, diesen Vertrag innerhalb von 30 Tagen nach Erhalt der Ware ohne Angabe von Gr\u00fcnden zu widerrufen. 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