{"id":5401,"date":"2023-08-04T20:05:56","date_gmt":"2023-08-04T18:05:56","guid":{"rendered":"https:\/\/winandoffice.de\/?page_id=5401"},"modified":"2026-05-26T16:30:01","modified_gmt":"2026-05-26T15:30:01","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/winandoffice.de\/en\/refund_returns\/","title":{"rendered":"Refund and return policy"},"content":{"rendered":"<div style=\"width: 80%; margin: auto;\">\n<ul style=\"padding-left: 10px;\">\n<li>No return shipping fees<\/li>\n<li>No shipping costs<\/li>\n<li>30-day full refund<\/li>\n<li>Lifetime replacement warranty<\/li>\n<\/ul>\n<p><strong>Cancellation policy<\/strong><\/p>\n<p>You have the right to withdraw from this contract within 30 days of receiving the goods without giving any reason.<\/p>\n<p>To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g., a letter sent by mail, fax, or email). You can use the attached sample form for this purpose.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n<p><strong>Owner:<\/strong> INES CASTRO<\/p>\n<p><strong>Company headquarters:<\/strong> Samoastrasse 1, 13353 Berlin, Germany<\/p>\n<p><strong>Tel.:<\/strong> +49 (174) 7372040<\/p>\n<p><strong>Email:<\/strong> <a href='mailto:deutschland@winandoffice.de'>deutschland@winandoffice.de<\/a><\/p>\n<\/div>\n<p><strong>Widerrufsformular<\/strong><\/p>\n<p>Wenn Sie den Vertrag widerrufen m\u00f6chten, f\u00fcllen Sie bitte dieses Formular aus und senden es ab:<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\">\n  <div class=\"wbwf\" data-layout=\"single\" id=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62\">\n\n    <div class=\"wbwf-step wbwf-step-1\">\n      <h3>Widerruf starten.<\/h3>\n      <p class=\"wbwf-sub\">Bitte geben Sie Ihre Daten zur Identifikation des Vertrags ein.<\/p>\n\n      <div class=\"wbwf-alert wbwf-alert-error\" hidden><\/div>\n\n      <form class=\"wbwf-form\" novalidate action=\"\">\n        <div class=\"wbwf-grid\">\n          <div class=\"wbwf-field\">\n            <label for=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_name\">Name *<\/label>\n            <input id=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_name\" name=\"customer_name\" type=\"text\" autocomplete=\"name\" required>\n            <div class=\"wbwf-field-error\" data-for=\"customer_name\" hidden><\/div>\n          <\/div>\n\n          <div class=\"wbwf-field\">\n            <label for=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_email\">E-Mail *<\/label>\n            <input id=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_email\" name=\"customer_email\" type=\"email\" autocomplete=\"email\" required>\n            <div class=\"wbwf-field-error\" data-for=\"customer_email\" hidden><\/div>\n          <\/div>\n\n          <div class=\"wbwf-field wbwf-field-full\">\n            <label for=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_contract\">Bestell- oder Vertragsnummer *<\/label>\n            <input id=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_contract\" name=\"contract_ref\" type=\"text\" autocomplete=\"off\" required>\n            <div class=\"wbwf-field-error\" data-for=\"contract_ref\" hidden><\/div>\n          <\/div>\n\n          <div class=\"wbwf-field wbwf-field-full\">\n            <label for=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_remark\">Bemerkung (optional)<\/label>\n            <textarea id=\"wbwf_5e87c3bf-a856-476f-9f57-d3d34e27ce62_remark\" name=\"remark\" rows=\"3\"><\/textarea>\n            <div class=\"wbwf-field-error\" data-for=\"remark\" hidden><\/div>\n          <\/div>\n\n\t          \t          \n          <div class=\"wbwf-hp\" aria-hidden=\"true\">\n            <label>Website<\/label>\n            <input name=\"hp_field\" type=\"text\" tabindex=\"-1\" autocomplete=\"off\">\n          <\/div>\n        <\/div>\n\n        <div class=\"wbwf-actions\">\n\t          <button type=\"submit\" class=\"wbwf-btn wbwf-btn-primary\">Weiter zur Best\u00e4tigung<\/button>\n\t          <span class=\"wbwf-loading\" hidden>Bitte warten\u2026<\/span>\n        <\/div>\n      <input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n    <\/div>\n\n    <div class=\"wbwf-step wbwf-step-2\" hidden>\n      <h3>Widerruf best\u00e4tigen<\/h3>\n      <p class=\"wbwf-sub\">Bitte pr\u00fcfen Sie Ihre Angaben und best\u00e4tigen Sie den Widerruf.<\/p>\n\n      <div class=\"wbwf-summary\"><\/div>\n\n      <div class=\"wbwf-confirm\">\n        <label class=\"wbwf-checkbox\">\n          <input type=\"checkbox\" name=\"confirm_statement\" value=\"1\">\n          <span>Hiermit widerrufe ich den oben genannten Vertrag.<\/span>\n        <\/label>\n        <div class=\"wbwf-field-error\" data-for=\"confirm_statement\" hidden><\/div>\n      <\/div>\n\n      <div class=\"wbwf-actions\">\n        <button type=\"button\" class=\"wbwf-btn wbwf-btn-secondary\" data-action=\"back\">Zur\u00fcck<\/button>\n        <button type=\"button\" class=\"wbwf-btn wbwf-btn-primary\" data-action=\"confirm\">Widerruf absenden<\/button>\n\t        <span class=\"wbwf-loading\" hidden>Bitte warten\u2026<\/span>\n      <\/div>\n    <\/div>\n\n    <div class=\"wbwf-step wbwf-step-success\" hidden>\n      <h3>Widerruf eingegangen<\/h3>\n      <p>Wir haben Ihren Widerruf erhalten. Sie bekommen eine Best\u00e4tigung per E-Mail.<\/p>\n      <div class=\"wbwf-success-meta\"><\/div>\n    <\/div>\n\n  <\/div>\n  \n<\/div>\n<p><em>(*) Delete as appropriate.<\/em><\/p>\n<p>To comply with the withdrawal period, it is sufficient that you send the notification of your exercise of the right of withdrawal before the expiry of the withdrawal period.<\/p>\n<p><strong>Consequences of revocation<\/strong><\/p>\n<p>If you withdraw from this contract, we will refund all payments we have received from you without delay, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest standard delivery offered by us). We will use the same means of payment for this refund as you used for the original transaction, unless expressly agreed otherwise; in no event will you be charged for this refund.<\/p>\n<p><strong>Lifetime replacement warranty:<\/strong><\/p>\n<p>If you miss the 30-day refund period, we offer a lifetime replacement warranty for the product. If the product develops a defect during use, you will receive a replacement free of charge.<\/p>\n<div style=\"border: dashed 1px gray; border-radius: 5px; background-color: #f5f5f5; padding: 5px; margin-bottom: 15px;\"><strong>Owner:<\/strong> INES CASTRO<br \/>\n<strong>Company headquarters:<\/strong> Samoastrasse 1, 13353 Berlin, Germany<br \/>\n<strong>Tel.:<\/strong> +49 (174) 7372040<br \/>\n<strong>Email:<\/strong> <a href='mailto:deutschland@winandoffice.de'>deutschland@winandoffice.de<\/a><\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>No return fees No shipping costs 30-day full refund Lifetime replacement guarantee Cancellation policy You have the right to cancel this contract within 30 days of receipt of the goods without giving any reason. To exercise your right of withdrawal, you must inform us by means of a clear statement (e.g. a letter sent by post, fax or e-mail). <\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5401","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.7 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>R\u00fcckerstattungs- und R\u00fcckgabebestimmungen - Win &amp; Office<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/winandoffice.de\/en\/refund_returns\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen - Win &amp; Office\" \/>\n<meta property=\"og:description\" content=\"Keine R\u00fccksendegeb\u00fchren Keine Versandkosten 30-t\u00e4gige vollst\u00e4ndige R\u00fcckerstattung Lebenslange Ersatzgarantie Widerrufsbelehrung Sie haben das Recht, diesen Vertrag innerhalb von 30 Tagen nach Erhalt der Ware ohne Angabe von Gr\u00fcnden zu widerrufen. Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns mittels einer eindeutigen Erkl\u00e4rung (z. B. ein per Post versandter Brief, Fax oder&hellip;\" \/>\n<meta property=\"og:url\" content=\"https:\/\/winandoffice.de\/en\/refund_returns\/\" \/>\n<meta property=\"og:site_name\" content=\"Win &amp; Office\" \/>\n<meta property=\"article:modified_time\" content=\"2026-05-26T15:30:01+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/winandoffice.de\\\/refund_returns\\\/\",\"url\":\"https:\\\/\\\/winandoffice.de\\\/refund_returns\\\/\",\"name\":\"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen - Win &amp; Office\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/winandoffice.de\\\/#website\"},\"datePublished\":\"2023-08-04T18:05:56+00:00\",\"dateModified\":\"2026-05-26T15:30:01+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/winandoffice.de\\\/refund_returns\\\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/winandoffice.de\\\/refund_returns\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/winandoffice.de\\\/refund_returns\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Start\",\"item\":\"https:\\\/\\\/winandoffice.de\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/winandoffice.de\\\/#website\",\"url\":\"https:\\\/\\\/winandoffice.de\\\/\",\"name\":\"Win &amp; Office\",\"description\":\"Shop Win &amp; Office\",\"publisher\":{\"@id\":\"https:\\\/\\\/winandoffice.de\\\/#organization\"},\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/winandoffice.de\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/winandoffice.de\\\/#organization\",\"name\":\"Win &amp; Office\",\"url\":\"https:\\\/\\\/winandoffice.de\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\\\/\\\/winandoffice.de\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/winandoffice.de\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/winandoffice-logo-windows-microsoft-software-1.png\",\"contentUrl\":\"https:\\\/\\\/winandoffice.de\\\/wp-content\\\/uploads\\\/2020\\\/12\\\/winandoffice-logo-windows-microsoft-software-1.png\",\"width\":318,\"height\":86,\"caption\":\"Win &amp; Office\"},\"image\":{\"@id\":\"https:\\\/\\\/winandoffice.de\\\/#\\\/schema\\\/logo\\\/image\\\/\"}}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Refund and return policy - Win &amp; Office","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/winandoffice.de\/en\/refund_returns\/","og_locale":"en_US","og_type":"article","og_title":"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen - Win &amp; Office","og_description":"Keine R\u00fccksendegeb\u00fchren Keine Versandkosten 30-t\u00e4gige vollst\u00e4ndige R\u00fcckerstattung Lebenslange Ersatzgarantie Widerrufsbelehrung Sie haben das Recht, diesen Vertrag innerhalb von 30 Tagen nach Erhalt der Ware ohne Angabe von Gr\u00fcnden zu widerrufen. Um Ihr Widerrufsrecht auszu\u00fcben, m\u00fcssen Sie uns mittels einer eindeutigen Erkl\u00e4rung (z. B. ein per Post versandter Brief, Fax oder&hellip;","og_url":"https:\/\/winandoffice.de\/en\/refund_returns\/","og_site_name":"Win &amp; Office","article_modified_time":"2026-05-26T15:30:01+00:00","twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/winandoffice.de\/refund_returns\/","url":"https:\/\/winandoffice.de\/refund_returns\/","name":"Refund and return policy - Win &amp; Office","isPartOf":{"@id":"https:\/\/winandoffice.de\/#website"},"datePublished":"2023-08-04T18:05:56+00:00","dateModified":"2026-05-26T15:30:01+00:00","breadcrumb":{"@id":"https:\/\/winandoffice.de\/refund_returns\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/winandoffice.de\/refund_returns\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/winandoffice.de\/refund_returns\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Start","item":"https:\/\/winandoffice.de\/en\/"},{"@type":"ListItem","position":2,"name":"R\u00fcckerstattungs- und R\u00fcckgabebestimmungen"}]},{"@type":"WebSite","@id":"https:\/\/winandoffice.de\/#website","url":"https:\/\/winandoffice.de\/","name":"Win &amp; Office","description":"Shop Win &amp; Office","publisher":{"@id":"https:\/\/winandoffice.de\/#organization"},"potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/winandoffice.de\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"},{"@type":"Organization","@id":"https:\/\/winandoffice.de\/#organization","name":"Win &amp; Office","url":"https:\/\/winandoffice.de\/","logo":{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/winandoffice.de\/#\/schema\/logo\/image\/","url":"https:\/\/winandoffice.de\/wp-content\/uploads\/2020\/12\/winandoffice-logo-windows-microsoft-software-1.png","contentUrl":"https:\/\/winandoffice.de\/wp-content\/uploads\/2020\/12\/winandoffice-logo-windows-microsoft-software-1.png","width":318,"height":86,"caption":"Win &amp; Office"},"image":{"@id":"https:\/\/winandoffice.de\/#\/schema\/logo\/image\/"}}]}},"_links":{"self":[{"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/pages\/5401","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/comments?post=5401"}],"version-history":[{"count":1,"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/pages\/5401\/revisions"}],"predecessor-version":[{"id":19337,"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/pages\/5401\/revisions\/19337"}],"wp:attachment":[{"href":"https:\/\/winandoffice.de\/en\/wp-json\/wp\/v2\/media?parent=5401"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}